YOUR PREMIER HVAC & PLUMBING EXPERTS
IN WACO&TEMPLE

Edit: I appreciate you taking the time to respond, but respectfully, your response completely misses the point of my review. My review was not primarily about your pricing. It was about your sales process. Those are two very different issues. I fully understand that companies have different overhead, training, installation standards, and business models. I also specifically complimented your technician because he identified a ductwork issue that no other company found. From a technical standpoint, I genuinely wanted to hire Danco. You had already convinced me of your technical expertise. You never convinced me your sales process deserved my business. After I shared the competing proposal and explained the significant price difference, I wasn’t asking to negotiate against myself. I wasn’t looking to play the “What number will it take?” game. I was asking Danco to tell me your best and most competitive offer. Instead, I received multiple phone calls, repeated trips “back to management,” and continued requests for me to tell you what number I would accept. Your response says your intention was to “provide options, not create an unnecessary negotiation process.” Respectfully, that’s exactly what happened. When a customer has already provided competing quotes and asks for your best offer, the answer shouldn’t be another round of negotiations. It should simply be your best offer. These outdated sales process are one of the biggest reasons consumers have grown skeptical of major purchases. Today’s customers are informed. We compare pricing before we ever call. We read reviews. We know what the market looks like. Most importantly, we’re tired of feeling like every major purchase has to become a negotiation just to find out what a company’s real price is. In my case, the competing proposal wasn’t just thousands of dollars less expensive. It also included a longer labor warranty and a longer unit replacement warranty than the proposal I received from Danco. So from my perspective, I wasn’t comparing a premium proposal against a budget alternative. I was comparing a significantly higher price against a proposal that offered stronger warranty protection in several key areas. That’s exactly why I kept asking Danco to demonstrate the additional value. Instead, I was repeatedly asked what number I would accept. Consumers don’t expect every company to be the cheapest. But we do expect companies to clearly demonstrate why they’re worth more. When that doesn’t happen, customers don’t walk away thinking they passed on the better product. They walk away wondering whether they almost paid thousands of dollars more without a compelling reason. The irony is that your technician gave Danco the inside track to earn my business. Your sales process lost it! I genuinely hope your leadership takes this as constructive feedback because I believe your technical team deserves a sales process that’s just as strong as the quality of the work they perform.

He was on time, clear about the scope of service and price, and professional.

This guy came out and saved me almost $9000! I was told by a different person that I had to replace my entire HVAC system. Turns out, I only needed to replace a single part. If that's not enough for a five star review, I don't know what is. Thanks again John C!

Always helpful and professional.

Cary and Ryan did an awesome, quick, efficient job of replacing a busted copper supply line to our refrigerator. Very impressed with their professionalism, speed, and quality of work!

Scheduling was very easy and the technician, Austin, arrived on-time and ready to work. He was extremely considerate of our home and his expertise relative to our HVAC set up was at the highest level. An excellent experience all around.

Everyone I worked with to get a new system was very helpful and professional. They gave me all the information to help me make an informed decision, and the install went smoothly.

Steven Tindell did a great job servicing our AC system. He was professional and courteous, and he told me about the work he did on our system. He’s a great representative for Danco.